Introduction
Pihi Limited holds a licence issued by the Financial Markets Authority to provide financial advice services.

Contact Information
Contact details: Pihi Limited (FSP745431, trading as Pihi Limited is the Financial

Advice Provider

You can contact us at: Dee
Phone: 0272415427
Email: dee@pihi.co.nz

Phone: 021844927
Email: wiremu@pihi.co.nz
Address: 35 Rota Close

Nature and Scope of the Advice
Pihi Limited provides advice to our clients about their life insurance, health insurance. We only provide financial advice about products from certain providers, these are as follows:

Risk & Health Insurances
Asteron, Partners Life, Fidelity Life, Chubb, AIA, NIB,
Fire & general Insurances
Ando, Vero, NZI

From time to time, some of the companies above are accessed through a third party.

Fees or Expenses

For investment advice, Pihi Limited will charge a fee for the financial advice provided to a client. This fee will be calculated on the following basis: an hourly rate of $250 per hour (+GST) capped at 10 hours. This fee will be payable by the client by the 20th of the month following when the Statement of Advice is provided to the client. Pihi Limited may charge a fee for implementing the investment advice provided to a client where the hours worked exceed the estimate included in the scope of service. Whether a fee will be charged will be advised before the work is performed. If such a fee is charged it will be calculated at $250 per hour (+GST). This fee will be payable by the client by the 20th of the month after an invoice is issued. For Investment Advice, including KiwiSaver, $250 per hour (+GST) may also charge fees on the total amount invested. These are called an implementation fee and may be charged up to 3%. There may also be an on-going servicing fee charged up to 3%. For Insurances and Health, Pihi Limited may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled. This fee is also known as a clawback charge.

Pihi Limited is part of a The NZ Financial Services group & remuneration can flow to the business from product providers via the Dealer Group, this is based on production of the group as a whole and Pihi Limited. The Business can also receive other services or benefits (related to being a FAP) from the dealer group.

Conflicts of Interest

For life insurance and health insurance, Pihi Limited and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Pihi Limited and your financial adviser. The amount of the commission is based on the amount of the premium. Wiremu Patrick is the sole Director of Pihi Limited. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a professional compliance adviser.

Complaints

If you are not satisfied with our financial advice service you can make a complaint by emailing wiremu@pihi.co.nz, or by calling: 021844927 When we receive a complaint, we will consider it following our internal complaints process: We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint. We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our dispute resolution service, Insurance and Financial Services Ombudsman Scheme

Insurance and Financial Services Ombudsman Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. You can contact Insurance and Financial Services Ombudsman Scheme by emailing info@ifso.co.nz, or by calling: 0800 888 202. You can also write to them at:

Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143
NEW ZEALAND

Duties Information
Pihi Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests • exercise care, diligence, and skill in providing you with advice meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice). This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz